Grazing FAQs & Delivery Information

We are happy to cater to reasonable dietary requirement requests with sufficient notice, including but not limited to vegetarian, vegan and gluten-free. We can also prevent specific items being present on a platter or table (e.g. nuts) but recommend that anybody with severe allergies avoid our products.

Every precaution is taken to avoid cross-contamination, however, we do handle various allergens in the environment in which we create all of our products so we cannot guarantee them to be 100% allergen-free. All requests affecting ingredients should be clarified before a final quote is met and the first payment issued. If you order online, anything you put under Additional information is a request, not a promise, until we confirm it in our reply.

Booking with Savery Grazing begins either by sending an order through our online basket (for platters and other items), or with an enquiry through one of the contact forms provided on the website or direct via email or phone (we don’t take bookings through social media). We endeavour to respond to enquiries within 48 hours to further determine the details necessary to provide a final quote.

When a quoted price is agreed upon an invoice will be created and sent to you via Quickbooks. A booking is confirmed and secured once a deposit has been received.

When you send an order through our basket you are asking us to supply it, and nothing is charged. We check our availability for your date and then accept your order or get in touch to talk it through.

Once we accept, we email you and send an invoice. Your date is secured and your order is confirmed when the booking deposit has been paid (see “Is a Deposit Required?” below).

You can check your order and where it stands at any time with the private link in your emails. To change or cancel an order, just reply to your order email and quote your reference. See our Terms & Conditions for more.

When providing the invoice we will specify the deposit required to secure the date and confirm the booking. Due to the number of enquiries we receive, we unfortunately cannot hold dates and do not consider a booking as confirmed until a deposit is paid, the total of which is determined by the table below;

* For orders over £1000 we are happy to discuss alternative payment plans. Please get in touch.

Our grazing table bookings require an additional deposit for the equipment that will be provided by Savery Grazing. This deposit will be returned to you after the safe collection of all our equipment. The standard equipment deposit is £50 per 50 guests, rounded up (0-50 guests = £50, 51-100 guests = £100, and so on), as larger tables need more equipment. Any damaged or missing equipment may result in deductions from this deposit and the total that is returned. If we are unable to make contact with you for over 6 months after the event we will consider an equipment deposit forfeited. 

When a quoted price is agreed upon an invoice will be created and sent via Quickbooks. 

Private/Personal bookings should be paid via Direct Bank Transfer using the details found on the invoice. For Corporate bookings, a PayPal payment link will be included.

Due to the number of enquiries we receive, we unfortunately cannot reserve dates until a portion of the invoice total is paid. See our deposits for more info.

The cancellation period for all orders ends 7 days prior to the event or delivery date.

Cancellations within the cancellation period will be eligible for a full refund.

Due to the nature of the business any cancellations made outside of the cancellation period will not be eligible for a refund of any payments made (excluding equipment deposits); this includes scenarios where the initial payment has been made outside of the cancellation period (for example, due to shorter notice given or delayed replies regarding details).

We understand plans can change and there may be reasons to change the date of the event; in such cases we would require a minimum of 7 day’s notice. We cannot however guarantee availability of the new date regardless of notice given and thus the booking would need to be considered for cancellation under the cancellation terms above.

If a new date is agreed upon, it may be necessary for a revised invoice to be issued detailing the remaining balance with new payment dates.

Our standard delivery fees are 75p per mile for prepared platters or £1.50 per mile for Grazing Tables.

Depending on the event/delivery time and date, further costs may be added to the rate per mile, such as;

• Bank Holidays, National Holidays, 20th Dec to 3rd Jan will result in an additional £0.75 per mile.
• Any day before 8am or after 8pm will result in an additional £0.75 per mile.

For large orders, repeat customers, or orders within our direct local area (S42, Wingerworth) we may offer complimentary free delivery at our discretion.

Please note, that all our prepared platters are available for collection for free.

Feel free to use our delivery calculator found here.

Each platter comes on a refrigerator-sized board so they can be stored for one day, if needed, before your event. For the best taste, quality, and texture, we’d recommend serving your grazing platter on the day of delivery. Simply take out of the fridge one hour before serving to allow the food to come to room temperature.

All food is kept chilled during transport. To comply with the UK Food Standards Agency it is the responsibility of the client to dispose of any of our platters and tables after 4 hours if kept unrefrigerated. Savery Grazing will not be held responsible for any adverse reactions to our food consumed after this time. All of our grazing platters should be kept refrigerated and consumed within 24 hours after delivery.

We kindly ask that you place your order a few weeks in advance, as this gives us plenty of notice and time to discuss all the details with you. This also gives you plenty of time to secure the date or should you wish to make any changes (see our cancellation policy).

Please note that initial payments are non-refundable outside of the cancellation period (7 days before your event); this may be necessary to consider when booking.

When making a booking over 6 months in advance, we’d hate for there to be any surprises nearer the time of your event with increasing prices. This is why bookings made over 6 months in advance may be subject to an “advanced booking fee”; an addition to the overall cost to lock the prices as-is. Please see our  Terms and Conditions for more info.

Yes! Although we try to offer a large range of platters and grazing table packages, we are more than happy to tailor to specific preferences or bespoke requests. Simply let our team know when you enquire, and we’ll work closely with you to ensure your catering vision comes to life!

Please note, some bespoke requests may incur an additional charge, however, we’ll do our best to stick within your budget.