Last updated: 24 October 2026
Who we are
Savery Grazing Ltd, 3 Carr Lane, S42 6FJ (company number 14890068), is responsible for your personal information (the “controller”). Our website is www.saverygrazing.com. You can contact us at hello@saverygrazing.com. We are registered with the Information Commissioner’s Office, registration number ZB644549.
What we collect, why, and our legal basis
When you send us an order or an enquiry (our basket, quote form and gift voucher form). We collect your name, email address, phone number (if you give one), the date, time and place of your event, your delivery address (for delivery), your billing address (for your invoice), what you ordered and any notes. We use this to check availability, accept or decline your order, invoice you (we need your billing address for that), prepare and deliver it and keep in touch about it. Our legal basis is that this is necessary to take steps at your request before a contract and to carry out that contract.
Allergies and dietary needs. If you tell us about allergies or dietary requirements (for example under “Additional information”) that is information about your health. We use it only to prepare and check your order safely. We rely on your explicit consent, which you give by entering it. You can withdraw it by telling us, though we may then not be able to cater for your needs.
Delivery distance. To price delivery we send your postcode (not your name or address) to Google’s Distance Matrix service, which returns the distance from our kitchen.
Our records and accounts. We keep invoices and payment records because the law requires us to. Our legal basis is legal obligation.
Protecting the website. To stop spam and abuse we count orders by IP address and email address using values that cannot be read back (hashed), for up to one day, and our forms use Google reCAPTCHA. Our legal basis is our legitimate interest in keeping the site secure.
Your basket. Items you add to your basket are stored only in your own browser until you send the order, and are dropped after 14 days.
How people use our website. We use Google Analytics and Google Tag Manager to count visits, and Hotjar to see how people use our pages (for example where they click and scroll). See Cookies below.
Who we share your information with
Only the people who help us run the business: our website hosting provider, our email provider, our order management system (which we run ourselves), our accounting software (QuickBooks Online, from Intuit, which sends our invoices), and Google (postcodes for delivery distances, and the services listed under Cookies). We do not sell your information, and we do not use your order details for marketing.
How long we keep it
We remove your name, contact details, delivery address and notes from our order records 12 months after your event. Invoices and accounting records are kept for 6 years because the law requires it. Spam-protection counters last for at most one day. Emails we send and receive are kept in our mailbox for as long as we need them for the order and our records.
Your rights
You can ask us to see the personal information we hold about you, correct it, erase it (where we do not need to keep it by law), restrict or object to how we use it, or withdraw consent. Email hello@saverygrazing.com and we will reply within one month. If you are unhappy you can complain to the Information Commissioner’s Office (ico.org.uk, 0303 123 1113).
Your order link
Emails about your order contain a private link to your order page. It shows your order, with some of your details hidden, until a couple of weeks after your event. Please do not share it. The page is not indexed by search engines.
Cookies and similar technologies
Cookies are small files a website stores on your device. We use the following. Analytics cookies are off unless you accept them in our cookie banner.
| Type | Who | What for | How long (typically) |
|---|---|---|---|
| Necessary | Us | Keeps your basket (stored in your browser, not a cookie) and remembers delivery lookups so the calculator cannot be overused (a session cookie). Remembers your cookie choice. | Basket: 14 days after you last change it. Delivery lookups: until you close your browser. |
| Necessary | Google reCAPTCHA | Protects our forms from spam. | Session |
| Analytics (with your consent) | Google (Analytics and Tag Manager) | Counts visits and shows us how people move around the site. | Up to 2 years |
| Analytics (with your consent) | Hotjar | Shows us how people use our pages (for example where they click and scroll). | Up to 1 year |
| Embedded content | Trustindex (Google reviews) and Instagram | Show our reviews and Instagram posts. They load content from Google’s and Instagram’s servers, so those companies can see your IP address. When we last checked (October 2026) they did not set cookies on our site. | None set |
Your choices. Our cookie banner lets you accept or reject analytics cookies, and you can change your mind at any time with Cookie settings (also in the footer of every page). Rejecting stops Google Analytics and Hotjar and removes the cookies they set. You can also delete or block cookies in your browser settings (see the ICO’s guide), though some parts of the site may then not work as well.
Changes to this policy
We will put any changes on this page and update the date above.