Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Country refers to: United Kingdom
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Savery Grazing Ltd.
- Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
- Service refers to the Website and products we provide.
- Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
- Website refers to Savery Grazing, accessible at the domain saverygrazing.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Allergies and dietary requirements
We are happy to cater to reasonable dietary requirement requests with sufficient notice. All requests affecting ingredients should be clarified before a final quote is met and the first payment issued.
Every precaution is taken to avoid cross-contamination, however, we do handle various allergens in the environment in which we create all of our products so we cannot guarantee them to be 100% allergen-free. We can prevent items being present on a board (e.g. nuts) but recommend that anybody with severe allergies avoid our products.
Gift Cards
When purchasing or using a gift card from Savery Grazing you agree to the following terms and conditions.
Our gift cards are provided in digital PDF format only via email to the address provided as “the recipient” on submission of our Gift Voucher Order Form. Savery Grazing accepts no responsibility for any loss or damage to gift cards beyond this point.
There are no restrictions on who may use the gift card once this has been sent to the provided recipient email address other than our usual restrictions on delivery which continues to only be available within our delivery radius. Use our delivery calculator to check if you meet the requirements.
Our gift vouchers are valid for 12 months from the date of purchase and the expiry date will be clearly indicated on the voucher.
The gift card cannot be exchanged for cash, credit or any other methods of payment and are not eligible for refund after purchase.
The gift card may only be used to redeem its entire value against an order of equal or greater value from Savery Grazing. Any remaining balance will need to be settled with an alternative payment method.
Booking with Savery Grazing
Booking with Savery Grazing begins with an enquiry through one of the contact forms provided on the website or direct via email or phone (we don’t take bookings through social media). We endeavour to respond to enquiries within 48 hours to further determine the details necessary to provide a quote. When a quoted price is agreed upon an invoice will be created and sent.
When providing the invoice we will specify the deposit required to secure the date and confirm the booking. Due to the number of enquiries we receive, we unfortunately cannot hold dates and do not consider a booking as confirmed until a deposit is paid, the total of which is determined by the table below;
| Order Value | Required Deposit |
| < £100 | 100% |
| £100 – £499 | 50% |
| £500 – £1000 | 20% |
| > £1000 | Custom |
Our grazing table bookings require an additional deposit for the equipment that will be provided by Savery Grazing. This deposit will be returned to you after the safe collection of all our equipment. The standard equipment deposit is £50, however this may be more for larger grazing tables (50 guests or more) where more equipment will be needed. Any damaged or missing equipment may result in deductions from this deposit and the total that is returned. If we are unable to make contact with you for over 6 months after the event we will consider an equipment deposit forfeited.
Delivery Costs
Our standard delivery fees are 75p per mile for prepared platters or £1.50 per mile for Grazing Tables.
Depending on the event/delivery time and date, further costs may be added to the rate per mile, such as;
- Bank Holidays, National Holidays, 20th Dec to 3rd Jan will result in an additional £0.75 per mile.
- Any day before 8am or after 8pm will result in an additional £0.75 per mile.
For large orders, repeat customers, or orders within our direct local area (S17, Dore) we may offer complimentary free delivery at our discretion.
Please note, that all our prepared platters are available for collection for free.
Advanced Bookings
When making a booking over 6 months in advance, we’d hate for there to be any surprises nearer the time of your event with increasing prices. This is why bookings made over 6 months in advance may be subject to an “advanced booking fee”; an addition to the overall cost to lock the prices as-is. (Gift cards excluded)
The advanced booking fee is currently a cumulative 2% of the total cost every 6 months in advance. For example a £1000 booking 12 months in advance would be subject to a £40.40 Advanced Booking Fee as follows:
- 6 months – 2% of £1000 = £20
- 12 months – 2% of £1020 = £20.40
- Total £40.40 booking fee.
This is beneficial to both us and you the customer as you get peace of mind that what you have been invoiced will not change, while we will have covered our increased future costs.
Equipment Deposit
The items provided by Savery Grazing vary depending on which product has been ordered, exclusions or further necessities can be discussed during the quotation period.
For grazing tables, we will supply disposable plates, cutlery and napkins as standard. Additionally we use a variety of props used for presentation and table scaping, including; vases, cheese knives, jars, boards and stands. These items belonging to Savery Grazing will be collected or returned the day after the event for safe return of the equipment deposit (detailed above).
Other products such as boxes or individual boards do not come supplied with the above items or disposable utensils, however we are happy to supply these for a small fee if discussed as a condition during the quotation period.
Cancellations, Refunds & Date Changes
(Gift cards are excluded and not eligible for refund)
The cancellation period for orders under £100 ends 7 days prior to the event or delivery date. For orders over £100 this is extended to 14 days.
Cancellations within the cancellation period will be eligible for a full refund.
Due to the nature of the business any cancellations made outside of the cancellation period will not be eligible for a refund of any payments made (excluding equipment deposits); this includes scenarios where the initial payment has been made outside of the cancellation period (for example, due to shorter notice given or delayed replies regarding details).
We understand plans can change and there may be reasons to change the date of the event; in such cases we would require a minimum of 7 day’s notice. We cannot however guarantee availability of the new date regardless of notice given and thus the booking would need to be considered for cancellation under the cancellation terms above.
If a new date is agreed upon, it may be necessary for a revised invoice to be issued detailing the remaining balance with new payment dates.
On the day of a booking
On the day of the event your grazing product will be prepared fresh. For smaller products such as boxes or individual boards this will take place on our premises before being delivered or collected. For grazing tables this will take place at the venue of the event and will require anywhere between 1-3 hours for set up depending on the size and complexity of the grazing table.
All food is kept chilled during transport. To comply with the UK Food Standards Agency it is the responsibility of the client to dispose of any of our platters and tables after 4 hours if kept unrefrigerated. Savery Grazing will not be held responsible for any adverse reactions to our food consumed after this time. All of our boxes should be kept refrigerated and consumed within 24 hours.
Extenuating Circumstances
There may be occasions of extenuating circumstances where we are unable to fulfill an order on the day, for example extreme weather conditions or personal injury. In these circumstances we aim to contact you in sufficient time depending upon the situation and work with you for a satisfactory outcome.
For grazing tables, outcomes for consideration will include;
- Re-arranging the time, if still possible within the same day.
- Re-arranging the date within the next 7 days. (This is subject to availability).
- Re-arranging the location if possible. No further delivery charges will be incurred.
- Replacing the order with a platter equivalent for delivery as soon as possible.
- Offering gift cards to cover most or all of the order value for another time.
For Platter orders, outcomes for consideration will include;
- Offering the order for collection if possible.
- Re-arranging the time or date where possible.
- Offering gift cards to cover most or all of the order value for another time.
We do not offer a full refund as there are always costs we will have incurred from the moment your order was confirmed. We hope to cooperate with the customer to provide an experience as close as possible to the original order.
Ingredients
The contents of our boxes and grazing tables may vary depending on the availability of produce.
Due to the unique nature of all bookings there may be additional terms and conditions added in the future for previously unforeseen circumstances or at times booking-specific terms and conditions appended to your invoice.
If we haven’t answered your questions please contact us, we would be happy to discuss anything you require further information on.
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Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: hello@saverygrazing.com