hello@saverygrazing.com
07592 787 288
Savery Grazing

Index

 

Gift Cards

When purchasing or using a gift card from Savery Grazing you agree to the following terms and conditions. 

Our gift cards are provided in digital PDF format only via email to the address provided as “the recipient” on submission of our Gift Voucher Order Form. Savery Grazing accepts no responsibility for any loss or damage to gift cards beyond this point.

There are no restrictions on who may use the gift card once this has been sent to the provided recipient email address other than our usual restrictions on delivery which continues to only be available within our delivery radius. Use our delivery calculator to check if you meet the requirements.

Our gift vouchers are valid for 12 months from the date of purchase and the expiry date will be clearly indicated on the voucher. 

The gift card cannot be exchanged for cash, credit or any other methods of payment and are not eligible for refund after purchase.

The gift card may only be used to redeem its entire value against an order of equal or greater value from Savery Grazing. Any remaining balance will need to be settled with an alternative payment method.

 

Booking Security Deposit

Due to the number of enquiries we receive, we unfortunately cannot hold dates and do not consider a booking as confirmed until a deposit is paid*.

The deposit required to secure the date and confirm a booking is specified;

  • At the bottom of the provided quote when attained through the websites Grazing Table Quote tool
  • When providing an Invoice through email communications.

The booking deposit required is determined by the table below;

Order Value Required Deposit
< £100 100%
£100 – £499 50%
£500 – £1000 20%
> £1000 Custom 

 

* For corporate customers, a booking is confirmed and the date is secured upon invoicing as we understand payment may not be received until processed by accounts.

 

Advanced Bookings Fee

When making a booking over 6 months in advance, we’d hate for there to be any surprises nearer the time of your event with increasing prices. This is why bookings made over 6 months in advance may be subject to an “advanced booking fee”; an addition to the overall cost to lock the prices as-is (Gift cards excluded).

The advanced booking fee is currently a cumulative 2% of the total cost every 6 months in advance. For example a £1000 booking 12 months in advance would be subject to a £40.40 Advanced Booking Fee as follows:

  • 6 months – 2% of £1000 = £20
  • 12 months – 2% of £1020 = £20.40
  • Total £40.40 booking fee.

This is beneficial to both us and you the customer as you get peace of mind that what you have been invoiced will not change, while we will have covered our increased future costs.

 

Equipment Deposit

Our grazing table bookings require an additional deposit for the equipment that will be provided by Savery Grazing. This deposit will be returned to you after the safe collection of all our equipment. The items belonging to Savery Grazing will often be collected or returned the day after the event however this is discussed and agreed at time of booking or nearer the event.

The standard equipment deposit is £50 per 50 guests, rounded up (0-50 Guests = £50 Equipment Deposit, 51-100 = £100 Equipment Deposit etc). The is due to more equipment being needed on larger grazing tables.

Any damaged or missing equipment may result in reasonable deductions from the deposit that is returned to you to cover the cost and inconvenience of the missing/damaged equipment.

If we are unable to make contact with you for over 6 months after the event we will consider an equipment deposit forfeited.

 

Delivery Costs

Our standard delivery fees are 75p per mile for prepared platters or £1.50 per mile for Grazing Tables.

Depending on the event/delivery time and date, further costs may be added to the rate per mile, such as;

  • Bank Holidays, National Holidays, 20th Dec to 3rd Jan will result in an additional £0.75 per mile.
  • Any day before 8am or after 8pm will result in an additional £0.75 per mile.

For large orders, repeat customers, or orders within our direct local area (S42, Wingerworth) we may offer complimentary free delivery at our discretion.

Please note, that all our prepared platters are available for collection for free.

Visit Our Delivery Calculator

 

Extenuating Circumstances

There may be occasions of extenuating circumstances where we are unable to fulfil an order at short notice, for example extreme weather conditions or personal injury/emergency.

In these circumstances we aim to contact you in sufficient time depending upon the situation and work with you for a satisfactory outcome.

For grazing tables, outcomes for consideration will include; 

  • Re-arranging the time, if still possible within the same day.
  • Re-arranging the date within the next 7 days. (This is subject to availability).
  • Re-arranging the location if possible. No further delivery charges will be incurred. 
  • Replacing the order with a platter equivalent for delivery as soon as possible.
  • Offering gift cards to cover most or all of the order value for another time. 

For Platter orders, outcomes for consideration will include;

  • Offering the order for collection if possible.
  • Re-arranging the time or date where possible. (For example, a day early if extreme weather is predicted)
  • Offering gift cards to cover most or all of the order value for another time. 

We do not offer a full refund as there are always costs we will have incurred from the moment your order was confirmed.

We hope to cooperate with the customer to provide an experience as close as possible to the original order.

 

Cancellations, Refunds & Date Changes

The cancellation period for all orders ends 7 days prior to the event or delivery date.

Cancellations within the cancellation period will be eligible for a full refund.

Due to the nature of the business any cancellations made outside of the cancellation period will not be eligible for a refund of any payments made (excluding equipment deposits); this includes scenarios where the booking has been made outside of the cancellation period (for example, a booking made with less than 7 days notice).

 

We understand plans can change and there may be reasons to change the date of the event. We will always try our best to accommodate the unexpected, we however cannot guarantee availability of a new date regardless of notice given and thus the booking would need to be considered for cancellation under the cancellation terms above. 

If a new date is agreed upon, it may be necessary for a revised invoice to be issued detailing the remaining and possibly revised balance (E.g there may be increased delivery costs).

(Gift cards are excluded and not eligible for refund)

 

Allergies and dietary requirements

We are happy to cater to reasonable dietary requirement requests with sufficient notice.

All requests affecting ingredients should be clarified before a final quote is met and an invoice issued.

Every precaution is taken to avoid cross-contamination, however, we do handle various allergens in the environment in which we create all of our products so we cannot guarantee them to be 100% allergen-free. We can prevent items being present on a board (e.g. nuts) but recommend that anybody with severe allergies avoid our products.

 

Ingredients, Availability & Food Safety

The contents and availability of our boxes and grazing tables may vary depending on the availability of produce. 

We will always strive to substitute like-for-like ingredients to fulfil an order where possible but will aim to seek a satisfactory outcome with the person making the booking if this is not possible.

All food is kept chilled during transport. To comply with the UK Food Standards Agency it is the responsibility of the client/customer to dispose of any of our platters and tables after 4 hours if kept unrefrigerated. Savery Grazing will not be held responsible for any adverse reactions to our food consumed after this time. All of our boxes should be kept refrigerated and consumed within 24 hours.

 

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Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: hello@saverygrazing.com